Returns Policy

We want you to be completely satisfied with your ActiveWave purchase. If you change your mind, you can return items within 30 days of receipt.

Conditions for Returns

• Items must be unworn, unwashed, and in their original condition with all tags attached.
• Customized or personalized items cannot be returned unless faulty.
• Please include your original order confirmation in the return package.

How to Return

You can return items by mail or in person at our Braintree Flagship store. To initiate a mail return, please contact our support team at ActiveWave@proton.me for a return authorization code and shipping instructions.

Refunds

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned items. Shipping costs are non-refundable.